Top 10 GRI Sustainability Aspects for the Commercial Services Sector

Posted on October 8, 2014 by Louis Coppola

#Corporate Responsibility #Corporate Sustainability #ESG Issues #G4 #Materiality #Sustainability Reporting 

Sustainability – What Matters in the Commercial Services Sector?
Recent research conducted by the Governance & Accountability Institute attempts to answer important questions for company managements in the Commercial Services Sector, by examining the disclosure practices of 39 global peer organizations publishing GRI reports in the sector.
The top 10 Global Reporting Initiative (GRI) aspects that were determined to be material by the managements of reporting organizations in the Commercial Services Sector are:

  1. Customer Privacy
  2. Anti-Competitive Behavior
  3. Training and Education
  4. Non-Discrimination
  5. Compliance
  6. Diversity and Equal Opportunity
  7. Economic Performance
  8. Assessment
  9. Freedom of Association and Collective Bargaining
  10. Corruption

Results:  The complimentary report examining 35 sectors including top 10 GRI aspects, and top/bottom 10 GRI performance indicators can be downloaded here:
The full rankings for all 84 GRI performance indicators and all 37 GRI Aspects for each of the 35 sectors examined are available for purchase at:
Organizations included in the Commercial Services Sector study are:
ABM Industries Incorporated, Accenture Spain, Amadeus, Antalis AG, Antaviana, Atento (Spain), Australian Centre for Corporate Social Responsibility (ACCSR), Autodesk, Cognizant, Covanta Energy, CSS Gruppe, Deloitte LLP, Deloitte Netherlands, Deloitte Spain, Deloitte USA, DM9DDB, DNV AS, Enterprise Holdings (EHI), Ernst & Young Brazil, Ernst & Young Netherlands, Ernst & Young Sweden, Ernst & Young Switzterland, Ernst & Young USA, KPMG Brazil, Landcom, LaVola, Logica, Multi Mall Management Portugal, Paharpur Business Centre, Parsons Brinckerhoff, PricewaterhouseCoopers (PwC) Netherlands, Randstad Sesa Select, SAS Singapore, Securitas Argentina, Société Générale de Surveillance (SGS) Switzerland, Teradata, The Co-operative, Tieto Corporation, Zofri

About G&A Institute (
G&A Institute is a New York-based, private sector company providing sustainability-focused services and resources to corporate and investment community clients, including: Issue Counseling & Sustainability Strategies; Sustainability Reporting; Materiality Assessments; Stakeholder Engagement; Benchmarking; Investor Relations; Communications; Coaching, Team Building & Training;  Issues Monitoring & Customized Research; Third Party Recognitions.  G&A is the exclusive Data Partner for the GRI in the United States of America, the United Kingdom and the Republic of Ireland.
On the G&A Institute web site there is additional information available on the Fact Sheet: What Matters Project (  The resulting “most important” to “least important” ranking for the 35 sectors is available to media on a case-by-case basis please contact:  Peter Hamilton (

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